Terms and Conditions

Welcome to usa-visas.com (usa-visas.com). These Terms and Conditions apply whenever you access the website, regardless of how or where you access the website. Use of this site should not be taken as legal advice and should be taken only for informative purposes. We welcome your emails and phone calls but please bear in mind contacting us does not create an attorney-client relationship.

Please find below the terms and conditions set out by the company sweet startup ltd, which are governed by the Laws of the United Kingdom.

The company will process an application to the client's requirements and requests, and will not be responsible for any incorrect information provided. The company will make all efforts to obtain the correct visa in the specified period of time. However the company will not be responsible for the following occurring at the embassy; Refusal to issue the visa, Refusal to accept the application, Issuance of incorrect visa, Delay in processing the visa.

Should the company have caused any of the above through error or omission, then the company's liability is strictly limited to the cost of a replacement visa or refund of all fees paid and the company cannot accept any responsibility for consequential loss, such as, but not limited to: lost profits/income, lost airfares.

Access to the usa-visas.com websites and the purchase of any service/s from the usa-visas.com is conditional upon you reading and accepting all of the terms and conditions in, and linked to, the Terms of Use, Terms of Service and Privacy Policy, as they exist at that time. These Terms and Conditions are subject to change at the sole discretion of usa-visas.com.

Terms of Use

Defined Terms

“Client” or “you” or “your” or “their” or “his / her” means the individual visiting this Website

“usa-visas.com” or “usa-visas.com”, “us”, “we” or “our” means usa-visas.com or any of our subsidiary companies.

“Profile” means the information provided by the Client about the Client and, if applicable, about the Client’s family.

“Service” means the services provided by usa-visas.com. A detailed description of what is included in your Service can be found at usa-visas.com.

“Terms” mean these terms and conditions.

“Working Day” means a day on which banks are open for business in Melbourne, United Kingdom.

“Website” means usa-visas.com

Cancellation rights

Once you have submitted your application with us online or over the phone, it is assumed that you have agreed that we may instantly begin the processing of your application and provide our service, and by agreeing to these terms and conditions, you are therefore providing your express consent for this to happen. As a result you will not have any right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because, under Regulation 36(1)(a) and 37(1)(a), you lose your right to cancel if you agree that we can start providing the services within the cancellation period.

Ownership

This website usa-visas.com is owned and operated by sweet startup ltd. If you do not agree to be bound by and comply with these terms of use, please do not access or use this site.

Limits on Use

You may not use this site or the services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any services or information (nor any modification, adaptation or analysis of them) available on or through this site.

Security

We reserve the right from time to time to: (a) alter and/or introduce new and/or additional security measures without notice; (b) temporarily withdraw and/or limit the availability of this site to any individual(s); and (c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site's databases.

Accuracy and Site Content

We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party who is not a member of our network. usa-visas.com does not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, the information is provided "as is" and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it.

This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.

Your Consent

By using this site you consent to usa-visas.com, processing and transferring (both inside and outside the EEA) the User Data as necessary for us to provide you with this service and enable you to use the site and receive your visa.

Privacy

Please review our Privacy Policy – https://usa-visas.com/privacy-policy, which also governs your visit to usa-visas.com, to understand our practices.

Licence and Website Access

usa-visas.com grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of usa-visas.com. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of usa-visas.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of usa-visas.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent of. Any unauthorized use terminates the permission or license granted by usa-visas.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of our Website so long as the link does not portray usa-visas.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any usa-visas.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of usa-visas.com or its content suppliers, and is protected by United Kingdom and international copyright and trademark laws. The compilation of all content on this Website is the exclusive property of usa-visas.com and protected by the laws which apply in the countries we operate in and international copyright laws. All software used on this Website is the property of usa-visas.com or its software suppliers, and is protected by local and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS WEBSITE IS PROVIDED BY usa-visas.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. usa-visas.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, usa-visas.com DISCLAIMS ALL WARRANTIES. usa-visas.com DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM usa-visas.com ARE FREE OF ERROR, VIRUSES OR OTHER HARMFUL COMPONENTS. usa-visas.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

To the extent that liability cannot be excluded, the liability of usa-visas.com, its directors, officers, employees, and consultants is limited to the cost of the service usa-visas.com provides to the Client.

To the greatest extent possible by law, the Client must indemnify and hold harmless usa-visas.com, its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by usa-visas.com, except the Liability arising from the negligence or default of any of the Indemnified Persons.

Communications

When the Client visits usa-visas.com, send e-mails to us, the Client consents to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.

We will communicate with the Client by e-mail. If the Client does not respond to any communication related to the provision of the Service within five (5) working days, we will prepare the Service based on the information previously provided by the Client.

usa-visas.com reserves the right not to respond to any query. usa-visas.com will not be responsible for any loss of data or immigration advice resulting from the Client selecting to unsubscribe their details.

Visa Eligibility Assessment

The Visa Eligibility Assessment is a free questionnaire which is completed on our Website. It has been specifically designed to provide the Client with a preliminary assessment of his / her ability to satisfy the Visa criteria for the Client’s selected visa/permit type. Use of this assessment should not be taken as legal advice and should be taken only for informative purposes. 

Information Provided by the Client

usa-visas.com will use and rely on information provided by the Client in the provision of the Service. usa-visas.com will not independently verify or assume responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including date of birth, qualifications and work history, contact details, etc. If the information provided by the Client is not correct, the Service may not be accurate.

Any advice provided to the Client should not be used by any third party as each case varies depending on the particular circumstances of the applicant and the applicant’s family. Such action will result in an immediate breach of our Copyright terms as set out above.

Provision of Service

Upon payment, we will endeavour to have the Service delivered to the Client within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client’s Profile and the uncontrollable timelines of the relevant government or embassy.

The Service also takes into account current and publicly available immigration legislation and policies. usa-visas.com cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the Client.

The Client is encouraged to seek additional guidance from one of US Migration Lawyers and/or make independent enquiries before relying on the information provided as part of the Service.

usa-visas.com cannot offer taxation, business, education or investment advice. Any information provided by our employees on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.

Types of Services

usa-visas.com offers a selection of Services which vary depending on the country a Client is seeking to obtain a visa for. Services typically can include providing advice, consultations, filing visa applications, reviewing visa applications, providing embassy scheduling and interview assistance. By agreeing to these Terms, the Client permits usa-visas.com to help assist with the Client’s visa application. The Client also agrees to not hold usa-visas.com responsible for any delays in processing the Client’s visa application nor hold usa-visas.com liable for any rescheduling fees, cancellation fees or other fines or fees from accommodation, transport, leisure or other arrangements, related to or dependent on Client travel plans.

Face-to-Face and Telephone Consultations

The Client must book the date and time of the consultation by contacting one of our offices and speaking to a Client Services Consultant.

Any pre-paid fee will be forfeited if the Client does not contact our office at the booked consultation time and does not provide at least twenty-four (24) hours notice of cancellation. If the Client needs to cancel or reschedule the consultation, the Client can provide notice by telephone within the 24 hour period specified.

As the Client telephone consultation is a one-time exclusive engagement, no further advice will be provided at its conclusion. Any further consultations, either by telephone or e-mail, with a US Migration Lawyers are not covered by the Client telephone consultation fee. If a further consultation(s) is desired and/or required, the Client may choose to purchase an additional telephone consultation or another service.

Some services from usa-visas.com include a complimentary consultation.

All clients are required to telephone our office at the assigned time.

If the Client has already paid for the telephone consultation and then opts to cease the engagement for any reason, without providing notice as stipulated above, there will be no entitlement to a refund.

Miscellaneous

These terms of use shall not constitute or be deemed to constitute a partnership, joint venture or contract of employment between you and us.

You may not assign, sub-license, sub-contract or otherwise transfer or deal in any of your rights or obligations under these terms of use without our prior written consent.

Headings in these terms of use are for convenience only and are not to be taken into account when construing these terms of use.

Guarantee of Visa

We are not part of any government. We are a private company and we do not have the authority to grant a Client a visa of any kind. We can only assist and advise people who want to migrate or travel to their selected country. Please note that the final decision on all visa applications rests with the relevant government department in each respective country. By agreeing to these Terms, the Client acknowledges that paying for our Services is not a guarantee of obtaining a visa.

You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled "The Traveller's Guide to Health" (T4). It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.

The User's use of the Website and or the Offered Service is on the strict understanding that the Website and or the Offered Service is not engaged in rendering advice and should not be relied upon when making any related travel or other decision. The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service. The Company does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free.

Fees Payable

Any fees paid to usa-visas.com are for the provision of the Service/s listed on our Website. Unless otherwise stated, all fees are quoted in Great Britain Pounds (GBP) or U.S. Dollars (USD). The Client is responsible for paying all fees and applicable taxes associated with our Services using one of our accepted payment methods.

Our fees do NOT include other costs which are part of the migration or visa application process such as visa application filing fees, government lodging fees, medical and police checks, translation of documents, etc. As part of the Service/s which is/are provided to the Client, an approximate indication of the fees which form part of the process will be set out for the Client, together with clarification as to when these costs are due.

The Client agrees that all services fees are deemed earned once paid and subject to the terms of Termination of Service and Refund Policy outlined in this Agreement;

Refund Policy

If your application is denied for out-of-date or incorrect information, or any other reason, we will refund the processing service fee paid to us as part of our money-back guarantee so long as you make a refund request via email.

If your application has not been denied but you would still like to request a refund for another reason, contact us. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis. Please email support@usa-visas.com for more information.

Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit/debit card fees or charges from other parties involved in processing your payment.

Refunds are always in USD currency. The exchange rate is determined by your credit/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.

Any processed refunds will be credited to the to the card used for the original purchase. This is to protect your security and prevent theft, loss, or fraud. To request a refund from us, contact us via email with the following information:

  • Full name;
  • Reason for requesting a refund;
  • Email address associated with the original purchase;
  • The last four (4) digits of the credit card used to make the purchase.

We will credit your refund to your debit/credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 3-5 working days.

If your reason to request a refund is not listed here, or if you have any questions regarding refunds, please contact us.

Termination of Service

Once you have submitted your application with us online or over the phone, it is assumed that you have agreed that we may instantly begin the processing of your application and provide our service, and by agreeing to these terms and conditions, you are therefore providing your express consent for this to happen. As a result you will not have any right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because, under Regulation 36(1)(a) and 37(1)(a), you lose your right to cancel if you agree that we can start providing the services within the cancellation period.

usa-visas.com reserves the right to terminate this Agreement at any time. Termination includes cancelling the Client’s registration with or ability to have full or partial access to this Website and/or any other service provided to the Client by us.

usa-visas.com reserves the right to terminate this Agreement for any reason, including any improper use of this Website; the provision of false or misleading information; or the Client’s failure to comply with these terms and conditions.

usa-visas.com reserve the right to block your access to this site immediately and without notice if, in good faith, we believe that you have failed to comply with any of these terms of use.

About Us

This site is made available to you by sweet startup ltd, 37 Warren Street, London, England, W1T 6AD. All rights reserved.

Our normal hours of business are 0900 to 1800 weekdays excluding Bank Holidays.

You can contact us by writing to us at the above address or by using the 'contact us' facility on this site.

Internal Complaints Procedure

usa-visas.com is committed to providing its clients with the highest standard of service. Our complaint handling process is designed to ensure that clients’ concerns are treated seriously and addressed promptly and fairly. In many instances, we have found that the Client’s consultant will be able to help resolve Client concerns.

All complaints must be submitted in writing using the Client Feedback Form which can be accessed at http://usa-visas.com/contact. All such written complaints will be acknowledged in writing. Upon receipt of the complaint, a representative will contact the Client in the next 3 business days to acknowledge receipt. A detailed review will be conducted and a response provided to the Client within 10-15 days. All clients will receive written notification of any investigation undertaken and the resolution achieved.

Our commitment to our clients is genuine.

Rights of Third Parties

No one other than you and us will have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms of use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee.

Governing Law

Use of this site and the Service is governed by English law, and you irrevocably agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the Service and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.

General

No person has been authorized to give any representations on behalf of usa-visas.com in regards to the subject matter or the terms of these Terms.

Headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

usa-visas.com may vary any of these Terms and any other information relating to the Service at any time, and the Client’s subsequent use of the Website will be governed by the varied Terms.

In the event that any of the provisions of these Terms are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.

Disclaimer and Limitation of Liability

(a) Except as may be set out in these terms of use, this site, its content, and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on or accessed through this site is adequate, complete, accurate or up-to-date, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these terms of use shall be for our breach of contract under these terms of use.
(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.
(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to £100.
(d) Nothing in these terms of use shall limit our liability for: 
(i) loss or damage for death or personal injury caused by our negligence; or 
(ii) for any fraudulent misrepresentation made by us or those under our control.
(e) If you are using this site as a consumer then nothing in these terms of use shall in any way limit your statutory rights.

Links

This Website contains links to other sites. Please be aware that we, usa-visas.com, are not responsible for the accuracy or the privacy practices of other such sites. We encourage our clients to be aware that when they leave our site, they should read the privacy statements of each and every website that collects identifiable personal information. This privacy statement applies solely to information collected on this Website.

Entire Agreement

These terms of use supersede all prior agreements, arrangements and statements (except for those for which liability is not excluded) between us with respect to your use of this site and constitute the entire agreement between us relating to the same.

Severability

If one or more of the provisions of these terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. These terms of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforceability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction shall not be affected.

Change of Terms of Use

We may alter, adapt or otherwise change these terms of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice. Your continued use of this site will constitute acceptance of those amended terms of use and you should review them before making any further use of this site.


Privacy Policy

This privacy policy discloses the privacy practices for usa-visas.com

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to email an order or process a payment.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request mandatory information from you to complete your order according to our Terms and Conditions. This information is not used for marketing purposes. To submit an order with us, you must provide personal, contact, travel and bio-metric information (such as your full name, birth date, address, email address, passport information, itinerary, etc.) as well as financial information (such as your credit card number, expiration date, etc.). If we have trouble processing an order, we will use your contact information to reach you.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Usage of a cookie is not linked to any personally identifiable information on our site. This site uses two types of cookies; analytics cookies and site cookies. Site cookies are essential to processing your order and using the website. You can opt-out of analytics cookies by visiting the following link: 

Other Websites

We use a payment processing company to bill users for goods and services and an email notification company to email order notifications. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order and are GDPR compliant where required by law.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email: support@usa-visas.com